+ 1 (407) 347-4687 [email protected]

Preguntas frecuentes

Check-In-Check-Out

How Do I Check-In?

We’ve worked with our management company to offer e-checkin. With e-checkin you can do your check-in online prior to your arrival so you can go straight to the house. The house has a keyless door lock so you don’t need to pick up or return keys.

Check-In-Check-Out

How Do I Check-Out?

Simply lock all the windows and doors when you leave and make sure to take all your belongings with you.

Check-In-Check-Out

When is Check-In and Check-Out Time? Is a Late Check-Out Possible?

Check-In time is 4 PM and Check-Out time is 10 AM. The Check-In and Check-Out times are there so we can have time to ensure everything is in good working order prior to your stay.

Sin embargo, if we don’t have a guest scheduled to arrive or depart on the same day, we’re happy to arrange an alternate time to suit your travel schedulejust let us know ahead of time.

How Close Is Windsor Hills To The Airport

How Far Is Windsor Hills From The Airport?

Windsor Hills is about half an hour from the Orlando International Airport

How close is Windsor Hills To Disney?

How Far Is Windsor Hills From Disney?

Windsor Hills is a short 1.5 miles away from Disney. Windsor Hills is actually the closest vacation resort to Disney.

Minivan

Do We Need A Car During Our Stay?

Although it’s definitely possible to get around the area with taxis and shuttle buses, the vacation will go much smoother if you have a car. If you really don’t want to rent a car then you can get around the area using the shuttle service. Windsor Hills has a shuttle bus that can take you to the area amusement parks, shopping and restaurantes.

Question-mark

If we have questions or problems during our stay, is there someone we can contact?

Sí, if you have any questions or problems during your stay please call us. We always check out emails and answer our phones. If it’s something that is in the middle of the night and we are not available, our management company is also available by phone and email. They are less than 5 minutes away so they are very close by.

hiding dog

Does Villa By The Castle Allow Pets?

Sorry, we can’t allow pets at Villa By the Castle because we have family members with severe allergies.

washing machine and dryer

Is there a washer and dryer?

Sí, there are a new Mega-capacity washer and dryer in the Villa. We also have high-capacity laundry pods for your use during your stay.

sheets towels

Do We Need To Bring Our Own Sheets/towels?

Nope, we provide all sheets and towels during your stay. Bed sheets, pillows, pillow cases, pool towels, bath towels, hand towels, wash cloths, bath mats and kitchen towels.

BARBACOA

Is There a BBQ?

Yes there is, we have a 4 burner stainless steel BARBACOA. During your stay we also include propane free of charge. Most other houses in the area charge extra for BBQ rental and propane, we figured it made our guest’s vacations run smoother if we just included them for free.

groceries

Where can we buy groceries?

There’s plenty of places to go grocery shopping in the area. There are several Publix supermarkets close buy, a Target Superstore about 10 minutes drive and the closest supermarket is Marketplace Supermarket (click here for directions)

pool heated

Is The Pool Heated?

Yes the pool and spa are heated, during your stay the pool heat will be on free of charge.

Other homes in the area charge extra for pool heat, we figured it was more comfortable for our guests to have a heated pool during their stay so we included it free of charge.

We just upgraded the pool heater, to a whisper quiet model that can heat the pool and spa even when the temperatures drop below 55 degrees! Most pool heaters in Florida stop working below 55 degreesthat won’t be the case during your stay! 🙂

phone email

Is There Telephone And Internet?

Sí, we provide high speed WiFi and telephone with free unlimited calling to the US and Canada.

cleaning

Is The Villa Cleaned Daily?

No it’s not. The Villa is cleaned before your arrival and after your departure. If you’re interested you can request a mid-stay cleaning for an additional charge. A mid-stay cleaning includes: washing all sheets and towels, cleaning all bathrooms and the kitchen area, vacuuming and dusting, sweeping and mopping along with refreshing your starter paper products.

cleaning

Are There Cleaning Supplies?

We leave dishwashing pods under the kitchen sink and there are a washer and dryer, broom, dishpan, dishwasher, iron and ironing board.

what's not included

Is There Anything Not Provided?

We don’t provide smallconsumableitems, things like spices, coffee, sugar, cream, etcetera.

We do provide laundry detergent, bolsas de basura, paper towels, un primer rollo de papel higiénico y una botella de arranque del cuerpo de lavado, champú y acondicionador en cada baño.

Si usted necesita algunos objetos pequeños y no desea conducir hasta la tienda usted puede recoger un montón de esos elementos en la Tienda diversa Windsor Hills.

Es necesario limpiar la Villa?

4-6 horas para preparar la casa para que el huésped siguiente. Es muy importante salir de casa a tiempo.

No esperamos que limpiar completamente la casa pero por favor deje la casa aseada y ordenada.

Tira toda ropa usada y dejar la pila de ropa de cama en cama para las amas de casa iniciar sería muy apreciada!

Por favor no deje platos sucios en el fregadero o en el mostrador y no guarde platos sucios como si fueran limpios.

Bolsa de basura (no basura suelta) y basura en el recipiente fuera de la puerta o en la comunidad de contenedor por el área de recreación.

Apague las luces, bloquear las puertas y tener un viaje seguro a casa. Esperamos verlos en sus próximas vacaciones en Florida.

Cómo hacer viejo tengo que ser para reserva A casa?

La edad mínima para reservar es de 25 años de edad. Pantalla de nuestros clientes para determinar el perfil de grupo y el estado y condados requieren una lista de todas las personas en nuestra casa.

Esto es parte del contrato de términos y condiciones que usted debe completar y regresar a nosotros lo antes posible después de hacer su reserva.

Cuál deben ser mi expectativas generales?

Si usted está buscando una casa confortable con una cocina totalmente equipada, Salón, 4 baños un televisor en cada habitación, piscina privada y spa y esta es la casa para ti.

Es conveniente para los niños pequeños la Villa?

Absolutamente! Hemos tenido un montón de niños que se alojan en la Villa. Tenemos muchos artículos de bebé que son disponibles gratis para su uso.

Cerca de Disney

Qué tan cerca está la Villa al interés de la zona?

Durante su estancia de que no será muy lejos cualquier cosa que la zona tiene para ofrecer. Aquí están las distancias de algunas de las atracciones estrella:

Disney: 1.5 millas

Universal: 15 millas

SeaWorld: 11 millas

Legoland: 31 millas

Cuántas personas se permiten hospedarse en la Villa?

Por la ley estatal, ocupación no podrá exceder de 14 personas, incluyendo los bebés y niños.

Necesito calor piscina?

Depende. Durante los meses de verano la mayoría de la gente no quiere calor piscina. Siempre me gusta el calor de la piscina no importa lo que la temperatura exterior es, así que en el verano es realmente una cuestión de preferencia. En invierno necesita calor de la piscina se sienta cómodo.

El calor de la piscina es suficiente?

Durante los meses de invierno, de vez en cuando hay días donde la temperatura desciende. Con el nuevo calentador de piscina tranquila susurro, incluso si la temperatura del aire cae a 55 grados el calentador de piscina será capaz de proporcionar una piscina climatizada y spa.

Villa es para no fumadores

Es la Villa no se permite fumar?

Sí la Villa es sólo para no fumadores. Se permite fumar fuera, en el frente de la casa o por la zona de la piscina.

más preguntas

Todavía tengo preguntas?

No es un problema! Estamos aquí para ayudar a! Puede llamar a nuestra empresa de gestión y por supuesto nosotros con cualquier pregunta.

Disponibilidad

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