+ 1 (407) 347-4687 [email protected]

Frequently Asked Questions

Check-In-Check-Out

How Do I Check-In?

Notre’ve worked with our management company to offer e-checkin. With e-checkin you can do your check-in online prior to your arrival so you can go straight to the house. The house has a keyless door lock so you dont need to pick up or return keys.

Check-In-Check-Out

How Do I Check-Out?

Simply lock all the windows and doors when you leave and make sure to take all your belongings with you.

Check-In-Check-Out

When is Check-In and Check-Out Time? Is a Late Check-Out Possible?

Check-In time is 4 PM and Check-Out time is 10 AM. The Check-In and Check-Out times are there so we can have time to ensure everything is in good working order prior to your stay.

Cependant, if we dont have a guest scheduled to arrive or depart on the same day, were happy to arrange an alternate time to suit your travel schedulejust let us know ahead of time.

How Close Is Windsor Hills To The Airport

How Far Is Windsor Hills From The Airport?

Windsor Hills is about half an hour from the Orlando International Airport

How close is Windsor Hills To Disney?

How Far Is Windsor Hills From Disney?

Windsor Hills is a short 1.5 miles away from Disney. Windsor Hills is actually the closest vacation resort to Disney.

Minivan

Do We Need A Car During Our Stay?

Although its definitely possible to get around the area with taxis and shuttle buses, the vacation will go much smoother if you have a car. If you really dont want to rent a car then you can get around the area using the shuttle service. Windsor Hills has a shuttle bus that can take you to the area amusement parks, shopping and restaurants.

Question-mark

If we have questions or problems during our stay, is there someone we can contact?

Yes, if you have any questions or problems during your stay please call us. We always check out emails and answer our phones. If its something that is in the middle of the night and we are not available, our management company is also available by phone and email. They are less than 5 minutes away so they are very close by.

hiding dog

Does Villa By The Castle Allow Pets?

Sorry, we cant allow pets at Villa By the Castle because we have family members with severe allergies.

washing machine and dryer

Is there a washer and dryer?

Yes, there are a new Mega-capacity washer and dryer in the Villa. We also have high-capacity laundry pods for your use during your stay.

sheets towels

Do We Need To Bring Our Own Sheets/towels?

Nope, we provide all sheets and towels during your stay. Bed sheets, pillows, pillow cases, pool towels, bath towels, hand towels, wash cloths, bath mats and kitchen towels.

BBQ

Is There a BBQ?

Yes there is, we have a 4 burner stainless steel BBQ. During your stay we also include propane free of charge. Most other houses in the area charge extra for BBQ rental and propane, we figured it made our guests vacations run smoother if we just included them for free.

groceries

Where can we buy groceries?

Il’s plenty of places to go grocery shopping in the area. There are several Publix supermarkets close buy, a Target Superstore about 10 minutes drive and the closest supermarket is Marketplace Supermarket (click here for directions)

pool heated

Is The Pool Heated?

Yes the pool and spa are heated, during your stay the pool heat will be on free of charge.

Other homes in the area charge extra for pool heat, we figured it was more comfortable for our guests to have a heated pool during their stay so we included it free of charge.

We just upgraded the pool heater, to a whisper quiet model that can heat the pool and spa even when the temperatures drop below 55 degrees! Most pool heaters in Florida stop working below 55 degreesthat wont be the case during your stay! 🙂

phone email

Is There Telephone And Internet?

Yes, we provide high speed WiFi and telephone with free unlimited calling to the US and Canada.

cleaning

Is The Villa Cleaned Daily?

No its not. The Villa is cleaned before your arrival and after your departure. If youre interested you can request a mid-stay cleaning for an additional charge. A mid-stay cleaning includes: washing all sheets and towels, cleaning all bathrooms and the kitchen area, vacuuming and dusting, sweeping and mopping along with refreshing your starter paper products.

cleaning

Are There Cleaning Supplies?

We leave dishwashing pods under the kitchen sink and there are a washer and dryer, broom, dishpan, dishwasher, iron and ironing board.

what's not included

Is There Anything Not Provided?

Nous don’t provide small « consumable » items, things like spices, coffee, sugar, cream, etc..

We do provide laundry detergent, trash bags, paper towels, a first roll of toilet paper and a starter bottle of body wash, shampoo and conditioner in every bathroom.

If you need some small items and dont want to drive to the store you can pick up a lot of those items at the Boutique divers Windsor Hills.

Do I Need To Clean The Villa?

It takes 4-6 hours to properly prepare the house for the next guest. It’s very important that you leave the house on time.

We don’t expect you to completely clean the home but please leave the home neat and tidy.

If you could strip all used linens and leave the pile of linens on each bed for the housekeepers to start it would be greatly appreciated!

Please don’t leave unclean dishes in the sink or on the counter and don’t put dirty dishes away as if they were clean.

Bag all trash (no loose trash) and place all trash in the bin outside the front door or at the community dumpster by the aire de loisirs.

Shut off the lights, lock the doors and have a safe journey back home. We look forward to seeing you on your next Florida vacation.

How Old Do I have To Be To Reserve A Home?

The minimum age to reserve is 25 years old. We screen our guests to determine group profile and the state and counties require a list of all persons staying in our home.

This is part of the terms and conditions contract that you must complete and return to us ASAP after making your reservation.

What Should My Overall Expectations Be?

If you’re looking for a comfortable private home with a fully equipped kitchen, living room, 4 bathrooms an HD TV in every bedroom, une piscine privée et spa, alors c’est la maison pour vous.

La Villa est adapté aux jeunes enfants?

Absolument! Nous avons eu beaucoup d’enfants séjournant à la Villa. Nous avons beaucoup d’articles bébé qui sont disponible gratuitement pour votre usage.

Près de Disney

Comment est la Villa aux Attractions?

Pendant votre séjour, de que vous ne serez pas très loin tout ce que la région a à offrir. Voici les distances de quelques-unes des attractions étoiles:

Disney: 1.5 miles

Universal: 15 miles

SeaWorld: 11 miles

Legoland: 31 miles

Combien de personnes est autorisées à rester dans la Villa?

Par la Loi de l’État, occupancy may not exceed 14 people, y compris les nourrissons et les enfants.

Me faudra-t-il chaleur piscine?

Ça dépend. Pendant les mois chauds de l’été, la plupart des gens ne veulent chaleur piscine. J’ai toujours aimé chaleur piscine peu importe ce que la température extérieure est, donc l’été c’est vraiment une question de préférence. En hiver vous aurez besoin de chaleur de la piscine à l’aise.

La chaleur de la piscine sera suffisant?

During the winter months there are occasionally days where the temperature drops. With our brand new whisper quiet pool heater, even if the air temperature drops to 55 degrees the pool heater will be able to provide a heated pool and spa.

Villa Is Non-Smoking

Is the Villa Non-Smoking?

Yes the Villa is non-smoking only. Smoking is allowed outside, either in the front of the house or by the pool area.

more questions

I Still Have Questions?

Not a problem! We are here to help! You can call our management company and of course us with any questions.

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