Frequently Asked Questions
How Do I Check-In?
We’ve worked with our management company to offer e-checkin. With e-checkin you can do your check-in online prior to your arrival so you can go straight to the house. The house has a keyless door lock so you don’t need to pick up or return keys.
How Do I Check-Out?
Simply lock all the windows and doors when you leave and make sure to take all your belongings with you.
When is Check-In and Check-Out Time? Is a Late Check-Out Possible?
Check-In time is 4 PM and Check-Out time is 10 AM. The Check-In and Check-Out times are there so we can have time to ensure everything is in good working order prior to your stay.
No entanto, if we don’t have a guest scheduled to arrive or depart on the same day, we’re happy to arrange an alternate time to suit your travel schedule – just let us know ahead of time.
How Far Is Villa By The Castle From The Airport? And Disney?
The Villa is about half an hour from the Orlando International Airport and a short 1.5 miles away from Disney.
Do We Need A Car During Our Stay?
Although it’s definitely possible to get around the area with taxis and shuttle buses, the vacation will go much smoother if you have a car. If you really don’t want to rent a car then you can get around the area using the shuttle service. Windsor Hills has a shuttle bus that can take you to the area amusement parks, shopping and restaurants.
If we have questions or problems during our stay, is there someone we can contact?
Yes, if you have any questions or problems during your stay please call us. We always check out emails and answer our phones. If it’s something that is in the middle of the night and we are not available, our management company is also available by phone and email. They are less than 5 minutes away so they are very close by.
Does Villa By The Castle Allow Pets?
Sorry, we can’t allow pets at Villa By the Castle because we have family members with severe allergies.
Is there a washer and dryer?
Yes, there are a new Mega-capacity washer and dryer in the Villa. We also have high-capacity laundry pods for your use during your stay.
Do We Need To Bring Our Own Sheets/towels?
Nope, we provide all sheets and towels during your stay. Bed sheets, pillows, pillow cases, pool towels, bath towels, hand towels, wash cloths, bath mats and kitchen towels.
Is There a BBQ?
Yes there is, we have a 4 burner stainless steel PARA CHURRASCO. During your stay we also include propane free of charge. Most other houses in the area charge extra for BBQ rental and propane, we figured it made our guest’s vacations run smoother if we just included them for free.
Where can we buy groceries?
There’s plenty of places to go grocery shopping in the area. There are several Publix supermarkets close buy, a Target Superstore about 10 minutes drive and the closest supermarket is Marketplace Supermarket (click here for directions)
Is The Pool Heated?
Yes the pool and spa are heated, during your stay the pool heat will be on free of charge.
Other homes in the area charge extra for pool heat, we figured it was more comfortable for our guests to have a heated pool during their stay so we included it free of charge.
We just upgraded the pool heater, to a whisper quiet model that can heat the pool and spa even when the temperatures drop below 55 degrees! Most pool heaters in Florida stop working below 55 degrees, that won’t be the case during your stay! 🙂
Is There Telephone And Internet?
Yes, we provide high speed WiFi and telephone with free unlimited calling to the US and Canada.
Is The Villa Cleaned Daily?
No it’s not. The Villa is cleaned before your arrival and after your departure. If you’re interested you can request a mid-stay cleaning for an additional charge. A mid-stay cleaning includes: washing all sheets and towels, cleaning all bathrooms and the kitchen area, vacuuming and dusting, sweeping and mopping along with refreshing your starter paper products.
Are There Cleaning Supplies?
We leave dishwashing pods under the kitchen sink and there are a washer and dryer, broom, dishpan, dishwasher, iron and ironing board.
Is There Anything Not Provided?
We don’t provide small “consumable” items, things like spices, coffee, sugar, cream, etc.
We do provide laundry detergent, trash bags, paper towels, a first roll of toilet paper and a starter bottle of body wash, shampoo and conditioner in every bathroom.
If you need some small items and don’t want to drive to the store you can pick up a lot of those items at the Diversos loja Windsor Hills.
Do I Need To Clean The Villa?
It takes 4-6 hours to properly prepare the house for the next guest. It’s very important that you leave the house on time.
We don’t expect you to completely clean the home but please leave the home neat and tidy.
If you could strip all used linens and leave the pile of linens on each bed for the housekeepers to start it would be greatly appreciated!
Please don’t leave unclean dishes in the sink or on the counter and don’t put dirty dishes away as if they were clean.
Bag all trash (no loose trash) and place all trash in the bin outside the front door or at the community dumpster by the área de recreação.
Shut off the lights, lock the doors and have a safe journey back home. We look forward to seeing you on your next Florida vacation.
How Old Do I have To Be To Reserve A Home?
The minimum age to reserve is 25 years old. We screen our guests to determine group profile and the state and counties require a list of all persons staying in our home.
This is part of the terms and conditions contract that you must complete and return to us ASAP after making your reservation.
What Should My Overall Expectations Be?
If you’re looking for a comfortable private home with a fully equipped kitchen, living room, 4 bathrooms an HD TV in every bedroom, a private pool and spa then this is the house for you.
Is the Villa Suitable For Young Children?
Absolutely! We’ve had plenty of children staying at the Villa. We have many baby items that are available FREE for your use.
How Close Is The Villa To Area Attractions?
During your stay you will not be very far from anything the area has to offer. Here are the distances from some of the star attractions:
Disney: 1.5 miles
Universal: 15 miles
SeaWorld: 11 miles
Legoland: 31 miles
How Many People Are Allowed To Stay In The Villa?
By state law, occupancy may not exceed 14 people, including infants and children.
Will I Need Pool Heat?
It depends. During the hot summer months most people don’t want pool heat. I always like pool heat no matter what the outside temperature is, so in the summer it’s really a matter of preference. In the winter you will need pool heat to feel comfortable.
Will The Pool Heat Be Enough?
During the winter months there are occasionally days where the temperature drops. With our brand new whisper quiet pool heater, even if the air temperature drops to 55 degrees the pool heater will be able to provide a heated pool and spa.
Is the Villa Non-Smoking?
Yes the Villa is non-smoking only. Smoking is allowed outside, either in the front of the house or by the pool area.
I Still Have Questions?
Not a problem! We are here to help! You can call our management company and of course us with any questions.
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