+ 1 (407) 347-4687 [email protected]

Domande frequenti


Come faccio a Check-In?

We’ll send you a check-in message about a week prior to your arrival with all kinds of information, including your unique keycode that you’ll use during your stay.

La casa ha una serratura keyless quindi non è necessario ritirare o restituire le chiavi.


Come faccio a Check-Out?

Semplicemente bloccare tutte le finestre e le porte quando si lascia e assicurarsi di prendere i vostri effetti personali con voi.


Quando è il Check-In e Check-Out? È un'opzione per il Check-Out posticipato?

Orario di Check-In è 16 e Check-Out è 10. I tempi di Check-In e Check-Out ci sono così possiamo avere tempo per assicurarsi che tutto è in buone condizioni prima del vostro soggiorno.

Tuttavia, Se non abbiamo un ospite previsto per arrivare o partire lo stesso giorno, Siamo lieti di organizzare un momento alternativo per soddisfare il vostro programma di viaggio – fatecelo sapere prima del tempo.

How Close Is Windsor Hills To The Airport

Quanto dista Windsor Hills dall'aeroporto?

Windsor Hills è di circa mezz'ora dall'aeroporto internazionale di Orlando

How close is Windsor Hills To Disney?

Quanto dista Windsor Hills da Disney?

Windsor Hills è un breve 1.5 miles away from Disney. Windsor Hills è in realtà la più vicina località di villeggiatura a Disney.


Abbiamo bisogno di un'auto durante il nostro soggiorno?

Anche se è sicuramente possibile ottenere intorno alla zona con i taxi e gli autobus navetta, la vacanza andrà molto più agevole se avete un'auto. Se non volete noleggiare un'auto, è possibile ottenere intorno all'area utilizzando il servizio navetta. Windsor Hills has a shuttle bus that can take you to the area amusement parks, shopping and restaurants.


If we have questions or problems during our stay, is there someone we can contact?

Yes, if you have any questions or problems during your stay please get in touch with us. We always check out emails, texts and answer our phones. If it’s something that is in the middle of the night and we are not available, our management company is also available by phone and email. They are less than 5 minutes away so they are very close by.

hiding dog

Does Villa By The Castle Allow Pets?

We do with prior approval, a signed pet waiver and payment of a pet fee.

washing machine and dryer

Is there a washer and dryer?

Yes, there are a new Mega-capacity washer and dryer in the Villa. We also have high-capacity laundry pods for your use during your stay.

sheets towels

Do We Need To Bring Our Own Sheets/towels?

Nope, we provide all sheets and towels during your stay. Bed sheets, pillows, pillow cases, pool towels, bath towels, hand towels, wash cloths, bath mats and kitchen towels.


Is There a BBQ?

Yes there is, we have a 4 burner stainless steel BBQ. During your stay we also include propane free of charge. Most other houses in the area charge extra for BBQ rental and propane, we figured it made our guest’s vacations run smoother if we just included them for free.


Dove possiamo comprare generi alimentari?

Ci ’ s un sacco di posti dove andare a fare la spesa nella zona. Ci sono parecchi Publix supermercati vicino comprare, a Target Superstore about 10 minutes drive and the closest supermarket is a Walmart that is on the corner.

pool heated

Is The Pool Heated?

Yes the pool and spa are heated, during your stay the pool heat will be on free of charge.

Other homes in the area charge extra for pool heat, we figured it was more comfortable for our guests to have a heated pool during their stay so we included it free of charge.

We also don’t prevent you from changing the pool temperature. Usually it’s set around 88 degrees but you’ll be able to set it higher or lower to suit your preference.

We just upgraded the pool heater, to a whisper quiet model that can heat the pool and spa even when the temperatures drop below 55 degrees! Most pool heaters in Florida stop working below 55 degrees, that won’t be the case during your stay! 🙂

phone email

Is There Telephone And Internet?

Yes, we provide high speed WiFi and telephone with free unlimited calling to the US and Canada.


Is The Villa Cleaned Daily?

No it’s not. The Villa is cleaned before your arrival and after your departure. If you’re interested you can request a mid-stay cleaning for an additional charge. A mid-stay cleaning includes: washing all sheets and towels, cleaning all bathrooms and the kitchen area, vacuuming and dusting, spazzare e pass lo straccioare rinfrescanti tuo starter prodotti di carta.


Ci sono rifornimenti di pulizia?

Lasciamo le cialde per lavastoviglie sotto il lavello della cucina e ci sono una lavatrice e asciugatrice, scopa, bacinella, lavastoviglie, Ferro e asse da stiro.

what's not included

C'è qualcosa non fornito?

Noi don ’ t fornire piccole “materiale di consumo” elementi, cose come spezie, caffè, sugar, cream, ecc.

We do provide laundry detergent, sacchi per la spazzatura, paper towels, a first roll of toilet paper and a starter bottle of body wash, shampoo and conditioner in every bathroom.

If you need some small items and don’t want to drive to the store you can pick up a lot of those items at the Negozio di articoli vari di Windsor Hills.

Do I Need To Clean The Villa?

It takes 4-6 hours to properly prepare the house for the next guest. It’s very important that you leave the house on time.

We don’t expect you to completely clean the home but please leave the home neat and tidy.

Please don’t leave unclean dishes in the sink or on the counter and don’t put dirty dishes away as if they were clean.

Bag all trash (no loose trash) and place all trash in the bin outside the front door or at the community dumpster by the area ricreativa.

Shut off the lights, lock the doors and have a safe journey back home. We look forward to seeing you on your next Florida vacation.

How Old Do I have To Be To Reserve A Home?

The minimum age to reserve is 26 years old. We screen our guests to determine group profile and the state and counties require a list of all persons staying in our home.

This is part of the terms and conditions contract that you must complete and return to us ASAP after making your reservation.

What Should My Overall Expectations Be?

If you’re looking for a comfortable private home with a fully equipped kitchen, Soggiorno, 4 bathrooms an HD TV in every bedroom, a private pool and spa then this is the house for you.

Is the Villa Suitable For Young Children?

Absolutely! We’ve had plenty of children staying at the Villa. We have many baby items that are available FREE for your use.

Close to Disney

How Close Is The Villa To Area Attractions?

During your stay you will not be very far from anything the area has to offer. Here are the distances from some of the star attractions:

Disney: 1.5 miles

Universal: 15 miles

SeaWorld: 11 miglia

Legoland: 31 miles

How Many People Are Allowed To Stay In The Villa?

By state law, occupancy may not exceed 14 people, including infants and children.

Will I Need Pool Heat?

It depends. During the hot summer months most people don’t want pool heat. We always like pool heat no matter what the outside temperature is, so in the summer it’s really a matter of preference. In the winter you will need pool heat to feel comfortable.

Will The Pool Heat Be Enough?

During the winter months there are occasionally days where the temperature drops. With our brand new whisper quiet pool heater, even if the air temperature drops to 55 degrees the pool heater will be able to provide a heated pool and spa.

Villa Is Non-Smoking

Is the Villa Non-Smoking?

Yes the Villa is non-smoking only. Smoking is allowed outside, either in the front of the house or by the pool area.

more questions

Still Have Questions?

Not a problem! We are here to help! You can call us at call +1 (407) 347-4687 or use out Contattaci Page to shoot us an email.

Villa dalla disponibilità del castello

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